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At The Focused Golfer, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 30-day refund policy. This policy applies to eligible products purchased directly from our store or website. Please review the following details regarding our refund process:

  1. Eligibility:

    • To be eligible for a refund, the product must be in its original condition, unused, and in the same packaging as when you received it.
    • Some products may have specific eligibility requirements or may be excluded from the refund policy. These details will be clearly stated on the product page or communicated during the purchase process.
  2. Initiating a Refund:

    • To initiate a refund, please contact our customer support team within 30 days of the purchase date.
    • You can reach our customer support via email or phone, using the contact information provided on our website.
  3. Return Process:

    • Our customer support team will guide you through the return process and provide you with instructions on how to return the product.
    • You will be responsible for the shipping costs associated with returning the product, unless the return is due to our error or a defective item.
  4. Refund Approval and Processing:

    • Once we receive the returned product and verify its eligibility, we will process the refund.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.
  5. Exclusions:

    • The following items are generally excluded from our refund policy:
      • Personalized or customized products.
      • Products that have been damaged due to misuse, negligence, or accident.
      • Products that show signs of wear and tear beyond normal use.
      • Digital products or downloadable content.
  6. Additional Information:

    • If you received a defective or damaged product, please contact our customer support team immediately. We will assist you in resolving the issue and may provide a replacement or alternative solution, depending on the circumstances.
    • Refunds for products purchased through third-party retailers or marketplaces are subject to the refund policy of the respective seller.

We strive to make the refund process as smooth as possible. If you have any questions or require further assistance regarding our refund policy, please reach out to our customer support team. We are here to help you and ensure your satisfaction with your purchase.

Note: This refund policy is provided as a general guideline. Please refer to the specific refund policy mentioned during the purchase process or contact our customer support for any product-specific refund information.

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